Spa Etiquette


In order to enjoy the maximum amount of time allotted to your appointment it is important to arrive at least 10 minutes early. In consideration of all of our valued guests, late arrivals may have their appointments shortened or rescheduled.

Cancellation Policy

We are compassionate to the reality that personal schedules and priorities change; however if you are required to cancel or reschedule your appointment a minimum 24 hour notice must be phoned into the Spa. Failure to provide us with notice will result in a 50% credit card deposit for all future bookings. The credit card will not be charged unless once again failure to give 24 hour notice occurs.

No Show Fee

A credit card must be provided as security upon booking any Spa Packages, Group Bookings, “Surprise” Appointments or RMT Massages. In the event of a NO SHOW, a 50% appointment fee will be charged.

Spa Zone

For the comfort of all of our guests, cell phones are not for use within the Spa. We additionally request all of our guests to be conscious of individual noise levels as they converse and socialize with friends.

Gift Cards

La Renaissance European Day Spa Gift Cards can be used towards any products, services and/or current promotions. Plus our Gift Cards have no expiration date, allowing our guests to create their ultimate experience with their personal favorite services on the date and time that suits them best.

Please Note:
  • Gift cards are not refundable for cash.
  • Lost or stolen gift cards are not the responsibility of La Renaissance European Day Spa.
  • Gift card balances are tracked; however gift card purchasers and/or recipients are not.