Arrival
In order to enjoy the maximum amount of time allotted to your appointment it is important to arrive at
least 10 minutes early. In consideration of all of our valued guests, late arrivals may have their appointments
shortened or rescheduled.

Cancellation Policy
We are compassionate to the reality that personal schedules and priorities change; however if you are required to cancel or reschedule your appointment a minimum 24 hours notice must be phoned into the Studio. Failure to provide us with notice will result in a 50% credit card deposit for all future bookings. The credit card will not be charged unless once again failure to give 24 hours notice occurs.

Deposits
A credit card is required as a deposit for all group bookings. The group as a whole must give a minimum 72 hours notice of cancellation. If just an individual is cancelling any of their services, they must give at least 24 hours notice. Failure to give such notice will result in a 50% service charge to the credit card.

Payment
We accept VISA, MasterCard, Interac, Cash and La Renaissance Gift Cards (both Spa & Studio) as methods of payment. Our prices are subject to change and the applicable sales tax will be applied at the time of purchase.

La Renaissance Gift Cards
At La Renaissance Studio we are proud to offer our valued guests the convenience of wallet sized gift cards with no expiration date. Our gift cards can be used at any time towards any of our Studio Services, exclusive Products, or current Promotions. We offer maximum flexibility with a gift that is truly personal. Gift cards may be purchased at the Studio, by phone, or online using the link above.

Please note:
Gift cards are not refundable for cash. Lost or stolen gift cards are not the responsibility of La Renaissance Studio or La Renaissance European Day Spa. Gift card balances are tracked; however gift card purchases and/or recipients are not.